Step
Single flow
Statuses should be linked to request, partner, contract, and service product.
Repair status
Transparent service request status
A customer should quickly understand the request stage: intake, terms check, logistics, repair, exchange, or service completion.
Details
Communication
The customer receives a clear next-step explanation through the site, support, or future notifications.
Details
Future integrations
Real status checking will be connected after operational system integration.